RETURN POLICY

Here at WoodieVac, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a 100% Satisfaction Guarantee on our entire line of products.

WE WOULD LIKE TO HEAR FROM YOU…

Questions, compliments and suggestions are invaluable in helping us serve you better. If you’d like to speak to a representative, you can call us direct toll-free in the U.S. at 1 – (781) – 907 – 7097.

Unwanted Item Returns

If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide a refund for the price paid for the product minus a 20% restocking fee.

How to arrange your return or exchange:

1. To initiate a return or exchange, you will need to contact us to request an RMA (Returned Materials Authorization). Please call our Customer Service Department at 1-(781)-907-7097 to obtain approval for your return. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and nature of the return. ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER

2. You will then be supplied with an RMA number allowing the return. 

3. If you choose to return an item, you will be responsible for shipping charges to woodievac.com. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend that the carrier you choose is able to provide proof of delivery for your protection. ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX 

4. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Any product returned that is not in the original condition when it left our warehouse, will be subject to being returned to you. 

5. Send your item to: Super Enterprise, 738 Main st. Waltham, MA 02451

6. You will be notified by email by our Customer Service Department once the return has arrived to our warehouse and has been processed by our Returns Department. 

7. A refund will be provided when the item returns and has been processed by our Returns Department (minus a 20% restocking fee). 

ALL UNAPPROVED RETURNS, OR, RETURNS WITHOUT THE APPROVED RMA NUMBER WRITTEN ON THE BOX, WILL BE RETURNED TO YOU

Defective Item Exchanges

If you receive a defective item, you may return it within 30 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or, will provide a refund for the price paid for the product. 

If a replacement is desired, the defective item will be replaced upon validation of defect. WoodieVac reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.

Please call our Customer Service Department at 1-(781)-907-7097 to obtain approval for your return.